We pack every TriCamp order with care so your gear arrives ready for the trail, campsite, or everyday adventure. This Shipping Policy explains how we process, dispatch, and deliver orders placed through tricampstore.com.au.
Quick Summary
Orders are processed during business days, excluding weekends and public holidays. Most orders are packed and dispatched within 1–3 business days after payment has been received and confirmed.
During busy periods, product launches, sales, or holiday seasons, dispatch may take a little longer. If there is a significant delay with your order, we will do our best to contact you using the details provided at checkout.
We ship orders within Australia using available carrier services selected for reliability and suitability for the order. Shipping options, costs, and estimated delivery timeframes are shown at checkout where available.
Estimated delivery timeframes are not guaranteed. Regional, remote, and rural locations may take longer than metro areas, especially during peak delivery periods or when carriers experience delays.
When tracking is available, we will send tracking details to the email address used at checkout once your order has been dispatched. Tracking updates are provided by the carrier and may take time to appear after dispatch.
If you have not received tracking information or need help checking your delivery, please email support@tricampstore.com.au with your order number.
Please make sure your delivery address, email address, and phone number are correct before placing your order. TriCamp is not responsible for delays or delivery issues caused by incorrect or incomplete address details provided at checkout.
If you notice an error in your shipping address, contact us as soon as possible at support@tricampstore.com.au. We will try to update the address before dispatch, but we cannot guarantee changes once an order has been packed or handed to the carrier.
Delivery delays can happen for reasons outside our control, including carrier delays, public holidays, weather events, high-volume periods, and remote delivery routes. If your order is taking longer than expected, please check your tracking first, then contact us if you need help.
If a parcel appears lost or missing, email support@tricampstore.com.au with your order number and tracking details. We will work with the carrier to investigate and will help arrange an appropriate outcome where required.
Please check your order when it arrives. If your order arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery at support@tricampstore.com.au. Include your order number, a short description of the issue, and clear photos of the item and packaging.
We may ask you to keep the item and packaging while we review the issue. If the problem is due to our error, an incorrect item, shipping damage, or a manufacturing fault, we will help make it right in line with our Return & Refund Policy and your rights under the Australian Consumer Law.
Nothing in this Shipping Policy limits your rights under the Australian Consumer Law. If goods are not delivered within a reasonable time, arrive damaged, are faulty, or do not match their description, you may be entitled to a remedy depending on the circumstances.
Most orders are packed and dispatched within 1–3 business days, excluding weekends and public holidays.
Yes, where tracking is available for your selected shipping method, we will send tracking details after dispatch.
Please check your tracking first. If the tracking has not updated or the order is significantly delayed, email support@tricampstore.com.au with your order number and we will help investigate.
Contact us as soon as possible if you need to change your address. We will try to update it before dispatch, but changes cannot be guaranteed once the order has been packed or collected by the carrier.
If you have questions about shipping, delivery, tracking, or a parcel issue, please email support@tricampstore.com.au. We are a small team and will do our best to help as quickly as possible.
This Shipping Policy should be read together with TriCamp’s Return & Refund Policy. TriCamp reserves the right to update this policy from time to time; the version in effect at the time of your purchase applies to that order.